Contact Us

For urgent matters, please call our 24/7 support hotline at 1-800-555-1234. For adverse event reporting or product quality concerns, use our dedicated safety line at 1-800-555-0911, which is monitored around the clock. For non-urgent inquiries, email or our contact form will receive a response within 24 hours on business days.

We aim to respond to all inquiries within 24 hours on business days (Monday-Friday, excluding holidays). Phone calls are answered during business hours (8AM-8PM EST) with extended weekend hours (9AM-5PM EST). Email inquiries submitted after hours or on weekends will be addressed on the next business day. Urgent medical information requests are prioritized and typically receive same-day responses.

Yes, we welcome scheduled visits to any of our global offices. However, all in-person visits require an appointment for security and planning purposes. Please contact your local office at least 48 hours in advance to schedule a visit. Walk-in visits without appointments cannot be accommodated. Our offices are not retail locations; they serve as administrative and technical support centers for healthcare professionals and business partners.

Yes, we offer multilingual support through our regional offices. Our European office supports multiple European languages, our Asia Pacific office provides support in Mandarin, Japanese, and other Asian languages, and we have Spanish and Portuguese support for Latin American customers. When contacting us, please indicate your preferred language, and we'll connect you with an appropriate representative. Translation services may add 1-2 business days to response times.

Product quality issues and adverse events should be reported immediately through our dedicated 24/7 safety line at 1-800-555-0911 or via email at safety@aridol.com. This line is monitored around the clock by our pharmacovigilance team.

When reporting, please have the following information ready: product lot number, expiration date, description of the issue or event, patient information (if applicable and permitted), and your contact details. All reports are treated confidentially and in accordance with regulatory requirements. Serious adverse events receive immediate attention from our medical team.